Ahmed Abdelfattah

When billing rules change, the confusion lands at the counter: rejected claims, unpaid services and time taken from patients.

• Worked examples with real claim fields, not only policy text
• Fair transition periods before audits begin
• Open, free tools so every pharmacy has the same information

That is why I built the Billing Desk and keep it current.

Pharmacist walk-in clinics are opening across Alberta, often for patients without a family doctor. Standards have not kept pace.

• Consistent clinical pathways, documentation and referral standards
• Clear liability guidance at expanded scope
• Development resources for those who choose to grow their scope

I built clinical pathways from scratch for my own walk-in clinic.

Many pharmacists work relief, part-time or across several sites. Internationally trained graduates need clear timelines.

• Flexible pathways for relief, part-time and multi-site pharmacists
• Transparent bridging timelines for internationally trained graduates

I went through that pathway myself and mentored others through it.

Rural pharmacists are often the only health professional nearby, with less staff and less support.

• A rural-practice check on new policies and standards
• One-page guides readable between patients

I have been the only pharmacist in the building in communities across Alberta.

Learning from close calls only works when pharmacists and technicians trust the system enough to use it.

• A clear just-culture message from leadership
• Incident reporting treated as learning, not compliance

AI scribes and general tools such as ChatGPT, Gemini and Copilot are already in Alberta pharmacies. Responsibility sits with the pharmacist, but responsible use has not been defined.

• Criteria for AI tools used in practice
• Accountability when AI supports a care decision
• Learning from AI-related near misses